Responsibility:

- Achieve Business Plans for After Sales activities in relation to each Dealer in allocated area. Assist Dealer to achieve full potential;

- Provide Dealers with advice on BMW policies and particularly, Service policies, interpret objectives and develop plans to achieve them;

- Prepare Dealer Service Targets and Margins in conjunction with National budgets each year advise on Service business processes;

- Monitor compliance with Operating Standards, report deviations;

- Monitor capacities and contribute to Dealer capacity planning, franchise development and recruitment;

- Ensure that After Sales Marketing Plans are prepared and implemented to achieve JV and Dealer objectives;

- Monitor Dealer performance according to data from Dealer Monthly Report (FCS), report deviations and initiate measures to improve performance;

- Ensure that each Dealer has a CSI improvement plan and implements measures to uplift results;

- Audit Dealer warranty and goodwill performance and report as required;

- Provide specialised Service advice on Dealer and competitor activities to BMW management;

- Identify training requirements and ensure that Dealer complies with training standards set by BMW;

- Investigate customer complaints relating to After Sales Services and advise on solutions.

 

Qualifications:

 

- University degree with a major in economic, commercial and legal subjects;

- Automotive experience of a least 10 years in a wholesale or retail business, 3 years of which must have been at a management level;

- Extensive knowledge of Auto, Parts and accessories activities is required, with a sound understanding of commercial, financial, sales, inventory control and logistics in Dealer After Sales;

- A sound understanding of Dealer service activities is required, together with the ability to interpret data on service activities, and to analyze requirements;

- Fluent in English both oral & written;

- Good computer skills with MS Office tools.